Returns & Refund Policy

Our Return Policy

At Brinx & Co., we want you to love your purchase. If something isn’t right, we’re here to help.

Please review our policy below before requesting a return or exchange.

Eligible Returns

Ready-to-ship jewelry may be returned within 14 days of delivery if it meets the following conditions:

• The item is unworn and unused.
• The item is in its original condition.
• All original packaging is included.
• The item shows no signs of wear, damage, or alteration.

Returns requested after 14 days of delivery cannot be accepted.

Final Sale Items

The following items are final sale and are not eligible for return, refund, or exchange:

• Custom jewelry from our One of One Collection
• Personalized items
• Earrings (for hygiene reasons)
• Gift cards
• Sale or clearance items
• Items marked Final Sale

Damaged or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us within 48 hours of delivery.

Please include:

• Your order number
• A description of the issue
• Clear photos of the item and packaging

We’ll review your request and work with you to make it right.

Return Shipping

Customers are responsible for return shipping costs unless the return is due to:

• A damaged item
• A defective item
• An error made by Brinx & Co.

We recommend using a trackable shipping service, as Brinx & Co. is not responsible for return packages lost in transit.

Refunds

Once your return has been received and inspected, we’ll notify you of the status of your refund.

Approved refunds will be issued to your original payment method within 5–10 business days.

Please note that your financial institution may require additional time to post the refund to your account.

Original shipping charges are non-refundable.

Exchanges

At this time, Brinx & Co. does not offer direct exchanges.

If you’d like a different item, please return your eligible purchase (if it qualifies) and place a new order.

Order Cancellations

Because we begin processing orders quickly, cancellation requests cannot be guaranteed.

Custom orders cannot be canceled once production has begun.

Lost or Stolen Packages

Once your package has been accepted by the shipping carrier, Brinx & Co. is no longer responsible for lost, stolen, delayed, or damaged packages during transit.

If your package is marked as delivered but cannot be located, please contact the shipping carrier directly using your tracking information.

Return Address

Please do not mail your return until you’ve contacted us and received return instructions.

Returns sent without prior authorization may be refused.

To begin a return, please contact us at:

brinxandcojewelry@gmail.com

Questions?

We’re here to help.

Email:
brinxandcojewelry@gmail.com

Our customer support team typically responds within 1–2 business days.