Shipping Policy
Shipping Information
At Brinx & Co., every order is prepared with care and attention to detail. Whether you’re purchasing a ready-to-ship favorite or a custom piece created just for you, we’re committed to delivering jewelry you’ll love.
Ready-to-Ship Jewelry
Many of our signature pieces are carefully sourced and undergo quality inspection before shipment to ensure they meet our quality standards.
Please allow 5–10 business days for order processing before your package ships.
Once your order has been processed, you’ll receive a shipping confirmation email with tracking information.
Estimated shipping time after dispatch:
- U.S. Standard Shipping: 2–5 business days
- Expedited Shipping: Available at checkout
Business days do not include weekends or U.S. holidays.
Custom Jewelry
Our One of One Collection is made just for you.
Each custom piece is individually crafted, which requires additional production time before shipment.
Estimated production time:
3–6 weeks
Once your custom piece has been completed, it will ship according to the shipping method selected at checkout.
If your order contains both ready-to-ship and custom items, your order will ship together once your custom piece is complete. If you’d like your ready-to-ship items sooner, we recommend placing separate orders.
Please note: All custom jewelry is made specifically for you and is considered final sale. Custom orders cannot be canceled, returned, exchanged, or refunded once production has begun.
Holiday & High Volume Processing
During holidays, product launches, or periods of unusually high order volume, processing and production times may be extended.
If this occurs, we’ll post an announcement on our website banner so you know what to expect before placing your order.
Tracking Your Order
Once your order ships, you’ll automatically receive an email containing your tracking number.
Please allow 24–48 hours for tracking information to update after your package has been scanned by the shipping carrier.
If signature confirmation is required, please ensure someone is available to receive your package.
Shipping Address
Please carefully review your shipping address before placing your order.
Brinx & Co. is not responsible for orders shipped to an incorrect or incomplete address provided by the customer.
If you notice an error, please contact us immediately. While we’ll do our best to update your address, we cannot guarantee changes once an order has entered processing.
If an order is returned due to an incorrect address provided by the customer, the original shipping charges are non-refundable.
Order Changes & Cancellations
Because we begin processing orders quickly, requests to change or cancel an order cannot be guaranteed.
Custom orders may not be canceled once production has begun.
If you need assistance, please contact us as soon as possible at brinxandcojewelry@gmail.com, and we’ll do our best to help.
Lost, Stolen & Damaged Packages
Once your package has been accepted by the shipping carrier, Brinx & Co. is no longer responsible for delays, lost packages, theft, or damage that occurs during transit.
If you experience a delivery issue, please contact the shipping carrier directly using your tracking number. We’re always happy to help point you in the right direction whenever possible.
Returned Packages
If a package is returned to us because of an incorrect address, refusal of delivery, failure to claim the package, or multiple unsuccessful delivery attempts, the customer is responsible for the cost of reshipping the order.
Reshipping fees are based on the current shipping rates at the time of reshipment.
Returned Custom Orders
Each piece from our One of One Collection is handcrafted specifically for you and cannot be resold.
If your custom order is returned to Brinx & Co. due to:
- An incorrect or incomplete shipping address
- Failure to claim the package
- Multiple unsuccessful delivery attempts
- Refusal of delivery
Your order will not be refunded.
Once the package has been returned to us, we’ll contact you to arrange reshipment. A new shipping label must be purchased before your order can be shipped again.
Signature Confirmation
To help protect your purchase, Brinx & Co. may require a signature upon delivery for orders valued at $150 or more.
If a signature is required and delivery cannot be completed after multiple attempts, the package may be returned to us. If this occurs, our reshipment policy will apply.
Orders Returned Due to Carrier Error
If a package is returned because of a shipping carrier error rather than customer error, Brinx & Co. will work with the carrier to resolve the issue before any additional shipping charges are applied.
Shipping Delays
While we strive to process and ship every order as quickly as possible, delivery dates are estimates and cannot be guaranteed.
Brinx & Co. is not responsible for delays caused by weather, customs processing, shipping carrier disruptions, holidays, or other circumstances beyond our control.
International Orders
International customers are responsible for any customs duties, taxes, import fees, or other charges required by their country. These fees are not included in the purchase price or shipping cost.
Need Help?
Questions about your order?
We’re happy to help.
Email:
brinxandcojewelry@gmail.com
Our team typically responds within 1–2 business days.